FAQs

Lemon Ribbon is an enchanting world that is home to Lion, Cat, Panda, Croc, Bunny and Monster.

The characters feature on a range of educational, design-lead, high quality and where possible, sustainable products showcased on this shop.

Sitting alongside the online World of Lemon Ribbon, the characters introduce little ones and grown-ups alike to a refreshing canvas of cheerful education, creating a place where families can meet, make and play!

Find out more about Lemon Ribbon here.

Our products are fully CE & EN71 (EU) certified but we don’t recommend them for babies unless noted in individual product descriptions or hangtags.

We know how important it is not to use unnecessary and harmful packaging. 

We send out our products in recyclable, FSC® certified and climate neutral boxes. Our branded tissue paper is eco-friendly, plastic free, made from recycled ingredients, uses eco-friendly water-based ink and is compostable to ensure we don't compromise the environment whilst delivering packaging you will love. 

All our character plush toys can be machine washed on a cold setting and then air dried – see individual labels for more details.

For all other products, we recommend hand washing and rinsing with cool water before being allowed to air dry.

We accept most major debit and credit cards including Visa, Mastercard, Visa Debit, American Express and Paypal payments. All payment are safe and our site is SSL encrypted.

Great. First check it’s still valid, then simply enter your code in the box provided within the checkout process and click apply. The order summary page will appear in the checkout.

If you are ordering on a mobile or tablet you may need to click on the "Show order summary" drop down at the top of the page.

We currently don't offer a gift wrapping service, but our products do come protected in fun tissue paper and we can include a customised gift note.

If you would like a message sent with your order, after you have checked out please email us here with your order number and we will try our best to get this done before the order is sent.

If you would like to update or change your delivery address please find this in your account area. 

If you wish to update your contact details then please note that currently customers are unable to do this within their account section. Instead please do contact us at here and we can ensure your account details are updated.

We do ship across the UK, the EU and Internationally, sending orders either via the Royal Mail or UPS depending on the location.

Be aware, due to the changes to the EU-UK Trade and Cooperation Agreement, customs charges may be applied by the
courier to all International orders.

Our UK standard delivery starts from £3 or next day delivery from £5.46.

International orders vary depending on the country of the delivery address.

There are delays on packages being shipped across Europe due to Brexit and COVID-19, because there are extra custom checks which take a lot longer.

We do check every product before we send it so we are genuinely sorry this has happened.

We do accept returns or exchanges within 28 days of placing an order and details of how to return your products are here.

We love answering any of your questions so please get in touch here.

If it’s about an order, don’t forget to include the order number.

Thanks,

The Lemon Ribbon Gang.